Because, if you didn’t know it — which we didn’t, but do now — Dollar Tree doesn’t process refunds or store credit, only on-the-spot exchanges.
OK, we’ve shopped Dollar Tree stores before (cards, gift bags, etc.) without knowing the returns policy. Nothing ever went back. IF we got a bad item, it was discarded — after all, this is the place where everything is $1.
But, last week Grenville bought an assortment of kid stuff for summer bug-hunting: bug nets, bug boxes, hand-held magnifiers, colored pencils, stickers and notepads.
NOPE, not for the grandson.
As he’s done before, Grenville was set to volunteer at a summer camp,teaching ecology to 9-12 year olds. The Christian-based camp operates on something akin to a shoestring budget; many attendees are sponsored. Volunteers supply most of the items that the kids get to use and keep — Grenville stocked up for his session.
You’ve heard that timing is everything, in this case it wasn’t. Grenville bought the items 1 day BEFORE his session was cancelled due to lack of enrollment. Everything was still in the original packaging, so back to DT it was going for return or store credit . . .
Nope, nada, no way, zip, zilch
So that we may continue to provide you extreme value for $1.00 when shopping at one of our retail stores, we reserve the right to limit quantities, do not offer refunds, and consider all sales final. We will gladly exchange any unopened item with the original receipt, however, we do not offer exchanges on seasonal merchandise. When shopping online at www.dollartree.com, all sales are final.YES, we explained what happened, and admit to ignorance of store policy. NOW, we know, SO we won’t be shopping there. YES, we just know how upset DT will be. We’re NOT steadfast Walmart shoppers, but it’s closer WITH a 90-day return policy.
BTW, Grenville is upset cause he didn’t get to go to camp this summer . . . anyone know where there’s one teaching ecology — he has the supplies !