Quite a hassle based on my experience this week with an Epson printer. It was purchased a couple of years ago for under $100.
As an all-in-one printer, it was satisfactory for everyday home usesuch as printing text documents, emails, letters, recipes. While it was capable of photo printing, that feature wasn't used as online photo services are readily available. The scan feature was tediously slow, so it too wasn't extensively used. The copy feature worked well and came in quite handy.
But in recent weeks, the inks started smearing on printed pages. Using the printer's built-in maintenance utilities resolved the problem for awhile. Running some of the maintenance features used a lot of ink as well.
Grenville did some online sleuthing on WHY printer heads become clogged on not only Epson printers, but others too that use several separate ink cartridges for black and color (CMY). He learned that when the printer warning "low ink" displays, you should replace the cartridge ASAP and not continue printing just a bit longer. It seems that air gets into the nearly empty cartridge and can cause the print heads to become clogged.
Good to know, as Grenville's Epson printer and my replacement printer use multiple ink cartridges.
Repairing a 2-year old, under $100 printer would be (way) more costly than purchasing a new one. So, I opted for a (non-Epson) replacement.
Problem solved, right?
That's what I thought after deleting the Epson printer's application files from my computer. Until I went online to my Epson user account and selected the delete account option. A message said the printer was still registered and so the account could not be deleted.
What to do?
Called Epson Support (not sure which country, but it was not the U.S.) and explained the problem. I was given a reference number and told to call the corporate office. It seems that technical support could not delete the product registration.
Another call and another explanation. This time the representative wanted to know what would happen to the printer. It was interesting that the question of WHY I wanted to remove the registration and user account was never asked. Instead, the focus was on the disposition of the printer.
FYI while on hold with the second Epson support person, I figured out HOW to delete the registration and then was able to also delete my user account.
And, that other printer . . . it's somewhere in "printer heaven" after we hummed taps and sent it away.
How about you — Any personal product hassles ?