Since then, we have (finally) spoken with the manager of the local furniture store. And, as bad as we thought things were before, learned that the manufacturer had the pieces sitting on a loading dock for over 3 weeks (including the wrong bed). Not until it was picked up and delivered to NH, was it noticed that the wrong bed frame been sent. 😟
Now, the local store manager is contacting both the manufacturer and its sales rep to have the situation resolved ASAP. He assured us of an update call by the end of this week — whether good or bad (more delay) news.
To be continued . . .