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Thursday, April 19, 2012

How Long is a Lifetime Guarantee?

lifetime
Not more than 3 years we found out today.
WHAT ???
Our words – and a few more – today when we found out that the supposedly Lifetime Guarantee for the $$$$ texturized paint coating we paid for in 2005 expired in 2008 for purposes of transferring to a new owner – or good for 3 years.

NO, we haven’t sold The Frog & PenguINN. But, we’re planning to list it by next week, and met with a prospective listing realtor this week. After a walk through the house, she was impressed with all the de-cluttering we’ve done and said she “expected the house to show well.”
 
WOW that was great news to hear so we discussed some of our “selling points” – besides imagesthe fact that Grenville & Beatrice lived here, of course. A big one (we thought) was that the textured coating came with a Lifetime Guarantee that would transfer to a new owner. Per that paperwork, the manufacturer would repair any cracks or failings in the coatings using a contracting company. The closest one to us was in  Richmond, VA. And we had to contact them twice to have some repairs done, but it was NOT an east process. The second time it took over 6 months cause there was always some excuses offered from not being able to get a crew together to not being able to get enough of the product.
bad news
TODAY, we also learned that contractor went out of business in 2011. That’s when we called directly to the manufacturing company’s customer service dept. (Florida) and heard about the 3-year Lifetime Guarantee. Maybe guarantees should come in choices like these . . .
multiple guarantees 
WAIT if we were not planning to sell the house, the company maybe could work with us under the Lifetime Guarantee. Since that’s NOT happening, we’re taking it off our selling points.They come in all sizes, shapes and colors . . .
lifetime3lifetime4lifetime6lifetime7


But, DO NOT last a lifetime . . .warranty2

8 comments:

Anvilcloud said...

Everything is relative. For some critters, three years is a lifetime.

Elaine said...

It's easy to put that little seal of guarantee on a product, but then they add all the small print that limits it into nothingness. I think they just figure if they make it hard enough to collect on a guarantee people just won't bother to pursue it. And, of course, they never really say what or whose lifetime they are talking about. Good luck on selling the house!

Ludwig Keck said...

Just the other day a local nursery prominently touted their life-time guarantee on their plants. I assumed they meant the life of the plants - they will be green until they die.

Maple Lane said...

I'm fairly new to your blog and did not realize you were planning to list your place. We have been "fooled" by lifetime guarantees in the past, also.

thecottagebythecranelakeolof1 said...

I guess they never wrote if it was a human life or perhaps a bunny's life they meant. I think that when they write lifetime no small print should be allowed to change that!

Christer.

Montanagirl said...

Isn't that the way it goes???

Daisy said...

Well that stinks! Sorry to hear this, Beatrice. That doesn't seem right to me.

Pat transplanted to MN said...

Well 3 years is nowhere near what one would consider "lifetime" What a shame and false advertising too. Buyers beware all the time everywhere.

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